Returns & Refunds Policy

Scope

This policy applies to in-stock products purchased through BotBit Store (shop.botbit.in). Quote-based systems, custom or configured builds, on-demand manufacturing (3D printing, CNC, laser, prototyping) and restricted/regulated hardware are governed by their individual quotation or contract terms and, being made or sourced to order, are not returnable or refundable except as expressly agreed there.

When a return is accepted

We accept returns only where the item is: (a) dead on arrival or defective; (b) not the item you ordered; or (c) damaged in transit (reported within 48 hours per our Shipping Policy). We do not accept returns for change of mind, incorrect selection, compatibility errors, “no longer needed” or buyer’s remorse.

Report window

For any eligible return, contact sales@botbit.in within 3 days (72 hours) of delivery, with your order number and supporting photos or video. Requests made after this window cannot be accepted.

Condition required

Returned items must be unused and in their original, undamaged packaging with all accessories, manuals, free items, and intact seals and serial numbers. Anti-static-sealed or shrink-wrapped electronics must be unopened for any non-defective claim.

Non-returnable items

• LiPo/Li-ion batteries and cells (safety and hazardous-goods reasons).
• Flight controllers, ESCs, GPS modules and other electronics once powered on, flashed, soldered or installed.
• Opened or used items and consumables (propellers, connectors, wiring) once the seal is broken.
• Custom, configured, quote-based or made-to-order items and any manufacturing or service work.
• Software, firmware, licences and digital goods.
• Clearance, final-sale and restricted/regulated items.

Return authorisation (RMA)

Do not ship anything back without authorisation. Email us for a Return Merchandise Authorisation (RMA) number and the correct return address. Unauthorised returns are refused and returned at your cost.

Return shipping & risk

You pay return shipping unless the return is due to our error (a wrong or defective item), in which case we cover reasonable return shipping. Pack items securely; the item remains at your risk in transit until we receive and accept it.

Inspection & restocking

On receipt we inspect the item (typically within 5 business days). Where we accept a non-defective return as a goodwill exception, a restocking fee of up to 20% may apply. Items that are used, damaged, incomplete or fail inspection are rejected, no refund is due, and they are returned to you at your cost.

Defective items & warranty

Genuine dead-on-arrival or defective items reported within the window are, at our discretion, replaced (subject to stock), repaired or refunded. Beyond that window, any applicable manufacturer warranty applies and we will help you facilitate it; BotBit provides no separate warranty beyond what is stated in writing. No warranty covers misuse, crash, physical or liquid damage, over-voltage, incorrect wiring, unauthorised repair or normal wear.

Refunds

Approved refunds are made to the original payment method within 7–10 business days of approval, adjusted for GST as applicable. Original shipping, return shipping, handling and any restocking fee are non-refundable except where the return is due to our error. Bank or payment-gateway processing time is additional.

Cancellations & exchanges

Orders may be cancelled before dispatch. Once dispatched, an order cannot be cancelled — please follow the returns process. Custom, quote-based and manufacturing orders may not be cancellable once accepted or in production. Exchanges are subject to stock and the same conditions above.

General

Electronic components and hardware are intended for experienced builders and professional users; you are responsible for correct part selection and lawful use. To the maximum extent permitted by law, BotBit is not liable for any indirect or consequential loss. This policy is governed by the laws of India and disputes are subject to the jurisdiction of the courts at our registered place of business. We may update this policy at any time; the version published here applies to your order. Questions: sales@botbit.in.

Business details

BOTBIT TECH LLP
Registered office: 801 B, Sunbreeze Apartment, Sector 5 Vaishali, I.E. Sahibabad, Ghaziabad, Uttar Pradesh 201010, India
GSTIN: 09ABDFB7127K1Z9
Contact: sales@botbit.in
Governing law and jurisdiction: laws of India; courts at Ghaziabad, Uttar Pradesh.